Privacy Policy

The short version: we collect what we need to sell you things and send you useful information, we don't sell your data to anyone, and you can tell us to stop at any time.

1. Who we are

Holistic Pet Care LLC, 4257 Barger Dr. Suite 493, Eugene, Oregon 97402, United States. This policy covers our websites, our online shop, and our email communications.

2. What we collect

Information you give us directly:

• Name and email address, when you sign up for our list, request a guide, or contact us
• Shipping and billing address, and phone number, when you place an order
• Anything you choose to tell us in a message — including details about your animal

Information collected automatically when you visit:

• Device and browser type, approximate location, and pages viewed
• How you arrived at the site, and what you clicked while you were here

We do not see or store your full card number. Payments are handled by our payment processor.

3. Why we use it

• To take, fulfil and ship your order, and to deal with any problem afterwards
• To answer your questions
• To send educational emails and offers, if you asked for them
• To understand which pages are useful, so we can improve them
• To meet our legal and tax obligations

4. Who else sees it

We share information only with the services that make the business run, and only to the extent they need it:

• Our shop platform, to process and record orders
• Our payment processor, to take payment securely
• Our email and marketing platform, to send what you signed up for
• Shipping carriers, to get your order to you
• Website analytics, to see how the site is used

We do not sell your personal information, and we do not share it with anyone for their own marketing.

5. Email

We only email you if you asked us to, or if you bought something and we need to tell you about it. Every marketing email has an unsubscribe link, it works immediately, and using it costs you nothing. We would rather you left the list than dreaded opening it.

6. Cookies

Our site uses cookies to keep your basket working, remember your preferences, and measure traffic. You can block or delete cookies in your browser settings, though some parts of the shop may not work properly if you do.

7. How long we keep it

Order records are kept as long as tax and accounting rules require. Marketing contacts are kept until you unsubscribe or ask us to delete you. Enquiries are kept only as long as they are useful.

8. Where your information goes

We are based in the United States and our service providers are primarily US-based. If you contact us or order from outside the US, your information will be processed in the US.

9. Your choices

You can ask us to show you what we hold about you, correct it, delete it, or stop emailing you. Email us and we will do it — you do not need to give a reason. Depending on where you live you may have additional rights under laws such as the Oregon Consumer Privacy Act, the California Consumer Privacy Act, or the GDPR.

10. Children

Our site is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will remove it.

11. Security

We use reputable platforms with encrypted connections, and we limit who can access customer information. No system is perfect, but we take it seriously.

12. Changes

If this policy changes we will update the date at the top of this page. Material changes will be flagged to anyone on our email list.

13. Contact us